Casiny Privacy and Data Protection
Identity and address checks apply before withdrawals, and account access is protected under our site-stated licence. This page explains what we collect, why, and the choices available to every player at Casiny.
Read Our Privacy TermsWhat Information We Collect
When you register with Casiny online casino, we collect the details needed to open, secure and verify your account, and to process deposits and withdrawals. We only request what is required for these purposes.
- Account details provided at sign-up, used to identify you and manage your login.
- Identity and address documents, requested as part of our verification checks before a withdrawal is approved.
- Payment information linked to the methods you use, limited to Visa and Mastercard transactions.
- Date of birth confirmation, used to apply our minimum age requirement of 18.
- Location data, used to apply the geographic restrictions listed in our terms, which exclude a defined set of countries and territories from using our site.
How We Handle and Protect Your Data
Our verification process, outlined in detail on our verification page, requires identity, address and payment checks before certain withdrawals are released. This step exists to confirm that the account holder and the payment method match, protecting both the player and the operator from misuse.
Who Is Responsible for Your Data
Casiny is operated by Neptune Projects S.R.L., registered in Costa Rica, and our services are provided under a licence from the Tobique Gaming Commission, licence number 0000020, which is site-stated and detailed on our licence page. Payment processing involves our payment agent, Sultucia Ltd., registered in Cyprus, which handles transaction data connected to deposits and withdrawals made through Visa and Mastercard, as described on our deposits page.
We apply the geographic restrictions set out in our terms, which means players connecting from a restricted country or territory will not be able to register or deposit, regardless of the information otherwise supplied.
Data Categories and Their Purpose
The table below sets out the main categories of data we handle and the specific purpose each one serves.
| Data Category | Purpose | Collected When |
|---|---|---|
| Identity documents | Confirm the account holder's identity | Before withdrawal approval |
| Address documents | Confirm the account holder's residential address | Before withdrawal approval |
| Payment method details | Match deposits and withdrawals to the correct payment method | At first deposit and before withdrawal |
| Date of birth | Confirm the player meets the minimum age of 18 | At registration |
Each category exists to support a verification or payment step rather than general marketing, and no document is requested outside these purposes.
Player Rights and Account Choices
We give players practical tools to manage their own data and activity. Deposit limits and self-exclusion are both available, allowing you to set a cap on how much you add to your account or to step away from play entirely for a period of your choosing.
Because our services are restricted to players aged 18 and over, and are not available in the countries and territories listed in our terms, we apply age and location checks before an account can be opened or a deposit can be processed. If you have a concern about how your information has been handled, or about a decision made on your account, you can raise it through our complaints process, which sets out what happens after a complaint is submitted.
We retain the documents and account information described above only for as long as needed to meet our verification and payment obligations, and we do not use this information beyond the purposes stated in our terms.
3 min read // Updated Oct 8, 2026