Casiny Contact and Operator Information

Contacting Casiny and Understanding Who Operates the Site

When you play at Online Casino Casiny, you are playing on a site operated by Neptune Projects S.R.L., a company registered in Costa Rica under company number 3-102-900308. The site itself is site-licensed by the Tobique Gaming Commission under licence number 0000020, a status that is site-stated rather than independently verified against a public regulator register. Knowing this operator and licence information is the starting point for reaching the right party when a question about your account arises.

Payments on the site are routed through a payment agent, Sultucia Ltd., registered in Cyprus under HE464112. This means that deposit and withdrawal queries, in practice, touch both the operator and this payment processing entity, which is useful to know if a transaction needs tracing.

Why the operator details matter

Having the exact company number, jurisdiction and licence number on hand is what allows a complaint, a verification request, or a payment query to be directed and referenced correctly, rather than left vague.

Operator and Licensing Details at a Glance

The table below sets out the entities and reference numbers tied to the operation of the site, as stated in official documentation.

These reference numbers are the details worth quoting whenever you raise a query, since they identify exactly which company and licence a request relates to.

Practical Ways to Reach Us Through Your Account

Several account-side paths exist for resolving questions without needing a separate contact channel.

• Sign in to your account at sign-in to check balances, recent activity and password recovery before raising anything externally.
• Submit a complaint through our complaints process, which is the formal route for disputes about an account or a transaction.
• Complete identity checks through our verification process, since payment and identity checks can be required before a withdrawal is released.
• Confirm licensing details, including the licence number and issuing body, on our licence page before relying on any third-party claim about our status.
• Use the available deposit limit and self-exclusion tools within your account to control play without waiting on a reply.

What Each Account Tool Covers

Deposit limits and self-exclusion are the two responsible gambling tools we make available directly within the account, letting a player set their own boundaries rather than relying on a request being processed by someone else. These settings sit alongside the formal complaints route for situations that need to be escalated and reviewed rather than managed by the player themselves.

Verification checks are tied to withdrawals specifically. Identity, address and payment method documentation can be required before a withdrawal is paid out, and submitting these promptly through the verification process is the most direct way to avoid delay on your side of the transaction.

Because support hours and direct channels are not published on the site, the most reliable way to progress any account matter is through these structured, account-based routes rather than through an unlisted contact method.